TEST 3 ANSWERS

ANALYZING & MANAGING INFORMATION

TEST 3                                                                                 MARKS

1.   What are the 3 interrelated types of system
that make up a business infrastructure?                   1

Activity, Information and Technology

2.   Draw and label a business infrastructure that            4
shows the front-end and back-end systems for
both customer and supplier

Diagram (simplified) based on B-D, p 121, Fig 4.8

3.   Draw and label an employee relationship                  4
management system that includes an employee-
facing information system supported by a
back-end information system

Diagram (simplified) based on B-D, p 125, Fig 4.12

4.   What is the meaning of the following                         2
management application abbreviations:

CRM          Customer Relationship Management
SRM          Supplier Relationship Management
HRM          Human Resources Management
ERP           Enterprise resource Planning

5.   What is the meaning of the following                         4
management information abbreviations:

TPS           Transaction Processing System

MIS            Management Information System
DSS           Decision Support System
EIS            Executive Information System

6.   Name at least 4 pieces of information that are          4
listed on a dispatch note

From:  dispatch number, dispatch date,
           customer code, sales order number,
           customer product code and dispatch
           quantity

7.   Define the meaning of a TPS and give an                 2
example

A type of information system that collects,
modifies and retrieves the data transactions
of an organisation, eg airline reservations

8.   Using the attached list of ERD signs, show how        4
an organization would diagrammatically show the
relationship between:

(a) Supplier, Purchase order and Purchase order
      items

     and

(b) Customer, Sales order and Sales Order items

        
Diagram (simplified) based on B-D, p 127, Fig 4.14



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